Ntegrator International Ltd. - Annual Report 2020

37 SUSTAINABILITY REPORT 8. Material factors (continued) 8.1 Total customer satisfaction (continued) Cultivate a long-term and sustainable relationship with our suppliers We have secured diverse distributorship agreements with our key suppliers who are all leading players in their respective fields. With the good and stable relationships which we have built over the years, we are able to provide a comprehensive range of products which cater to the needs of our customers. Nurture a team of highly trained and experienced employees to serve our customers We believe that highly trained and experienced professional staff allow us to provide value- added and excellent services to our customers. Our project engineers are skilled and qualified to respond swiftly to provide customised and timely solutions. Refer to section 8.5 for details on employee retention. Target for FY2020 Performance in FY2020 Target for FY2021 - 2 We continue to provide comprehensive and timely solutions to our customers. Maintain or improve our revenue base subject to market conditions 8.2 Sustainable business performance We believe in creating long-term economic value for shareholders by striking a balance between rewarding shareholders by way of consistent profits and maintaining a robust balance sheet with strong operating cash flows. Details of our economic performance can be found in the financial contents and audited financial statements of this Annual Report. To mitigate the challenges arising from the Pandemic, we exercise strict financial prudence by focusing on our cash flow management. We will continue our strategy of focusing on our core businesses. Target for FY2020 Performance in FY2020 Target for FY2021 Maintain or improve financial performance subject to market conditions Target not met as follows: The Group experienced a net loss attributable to equity holders of the Company which mainly arises from the decline in revenue from the Project Management and Maintenance Services business as a result of the cessation of work and reduction of services during the Pandemic. Nonetheless, we will strive to maintain our strategy of focusing on our core businesses of Project Sales underpinned by Project Management and Maintenance Services. Maintain or improve our financial performance subject to market conditions 8.3 Safe working environment Due to the nature of our business, a safe working environment is vital in allowing employees to effectively carry out their work at the project sites without significant risk of injury. This helps to build assurance and trust amongst employees which in turn, helps to instill employee loyalty and maintain business sustainability. Accordingly, we place high priority to maintain a safety and security conscious culture amongst our employees. 2 Not applicable as this is a newly disclosed Sustainability Factor in this Report.