Ntegrator International Ltd. - Annual Report 2020

33 SUSTAINABILITY REPORT 4. Reporting period This Report is applicable for our Group’s financial year ended 31 December 2020 (“FY2020” or “Reporting Period”). A Report will be published annually thereafter in accordance with our SR Policy. 5. Feedback This Report is available as a downloadable PDF, as part of our Annual Report, from our website at http://www.ntegrator.com . We welcome feedback from all stakeholders on this Report. You may send related questions, comments, suggestions or feedback to our investor relations email account: ir@ntegrator.com 6. Stakeholder engagement Our Group’s efforts on sustainability are focused on creating sustainable value for our key stakeholders, which comprise customers, employees, regulators, shareholders and suppliers. Key stakeholders are determined for each material Sustainability Factor identified, based on the extent of which they can affect or are affected by operations of our Group. We actively engage our key stakeholders through the following channels: S/N Stakeholder Engagement channel Frequency of engagement Key concerns raised by stakeholder 1 Customers • Email communication • Phone calls • Tele-conferences Regularly • Product quality and reliability • Customer service standards 2 Employees Email communication Regularly • Equal employment opportunity • Workplace safety and health • Job security • Remuneration Staff evaluation sessions Annually 3 Regulators Consultations and briefings organised by key regulatory bodies such as the Singapore Stock Exchange and relevant government agencies/ bodies As and when required Corporate governance 4 Shareholders • Material announcements on SGXNet • Company’s website • Business publications • Investor relation events Regularly • Sustainable business performance • Market valuation • Dividend payment • Corporate governance Results announcements on SGXNet Half-yearly • Annual general meetings • Annual reports Annually 5 Suppliers Suppliers’ evaluations Annually • Ability to distribute products • Maintain and expand brand presence • Maximise end customers’ satisfaction Through the above channels, we seek to understand the views of key stakeholders, communicate effectively with them and respond to their concerns.